Terms & Conditions

Requirements to Rent a Car

Only individuals aged 25 and above are allowed to rent a vehicle. You require a valid driver’s license and all documents permitting you to drive within Zambia and to any other destinations of your interest. The driver should have a minimum of 2 years of active driving experience.

Types of Vehicles Available

We offer a wide range of vehicle classes ranging from SUVs, sedans, pickup trucks, and medium sized buses. When you choose a vehicle class, we do our best to find you a matching vehicle. We will share latest pictures with you and get your confirmation before booking.

Vehicle Inspection

A vehicle is inspected at pick up and upon return. Client will be charged for any damage caused to the vehicle during course of hire if cost is beyond what is covered by insurance. This cost may be fully deducted from the security deposit if it is sufficient otherwise, we will demand a top up.

Hire Cost

Vehicles are hired on a calendar day and not 24 a hours basis. You will be required to pay a refundable security deposit upon pick-up of the vehicle. The amount will depend on vehicle type and duration of hire. The amount will be specified in the quotation. Vehicles are hired on unlimited mileage plan. You will pay an extra daily charge of $60 as driver’s allowance if you require chauffeur service outside Lusaka and $20 within Lusaka. The hire is limited to the registered destinations. Any adjustments should be made with written approval from us.

Security Deposit

You will be required to pay a refundable security deposit at the point of handing over vehicle. The amount will depend on vehicle type and duration of hire. The amount will be specified in the quotation.

Making a Reservation

A binding reservation will be made upon paying a minimum of 50% down payment. Clients will be granted discounts up to 7% if complete payments are made at least 30 days before the hire. Full payment is required before collection of the vehicle.

Making Payments

You can make payments for vehicle hire via PayPal, electronic funds transfer and mobile money (only available for Zambia registered phone numbers). Only use payment details provided on the invoice

Cancellation and Implications

All cancellations will attract a $60 surcharge plus money transfer charges. There will be no refund for cancellations made three weeks prior to the hire.

Insurance Cover

All our vehicles are comprehensively insured (90% coverage and 10% excess). In the event of accident, client will cover all costs over and above insurance cover which is a minimum of 10% of insured value. In the event of accident, the client must report to the police and Waltrek Car Hire immediately and reporting should be done within 24 hours. Failure to report within 24 hours may result in loss of insurance cover in which case the client will be 100% liable.

Fines, Penalties and Toll Fees

The client shall be responsible for fines and penalties imposed for road traffic offences as well as toll gates.

Replacement Car

Any accidental or mechanical damage to the Vehicle shall be repaired by a workshop or technician, approved by Waltrek Cars. In the event the Vehicle cannot be repaired within 36 hours, Waltrek Cars will provide the client with a replacement Vehicle of the same category with specifications comparable to those of the hired Vehicle. The Client may accept the replacement Vehicle or elect to exercise his right to Early Termination of the Contract. The amount of the refund will be subject to the remaining rental duration.

Rescue and Loss of Use

In the event of Waltrek Cars having to carry out a Rescue and upon confirmation of the breakdown having occurred, towing charges over and above the insurance cover and the associated costs of the rescue e.g. fuel costs etc. will be borne by the client.

In the event of accident, damage or loss which is attributable to reckless and/or negligent driving or conduct or in contravention of any road or traffic regulations, Waltrek Cars reserves the right to charge the Client for loss of business due to the vehicle not being fit for hire to other clients.